Introduction to how to resolve debit issues in Fidelity bank
In this series, we shall be looking at how to resolve debit issues in Fidelity bank. Do you have debit issues in Fidelity bank and looking forward to resolving them? Never worry because you will get all the details here.
Moreover, many Nigerians have embraced technology in their financial transactions. Such technological methods include money transfers, mobile banking, and ATMs. Therefore, every financial transaction must be with care hence electronic transfers have become a source of heartache for many.
Furthermore, the CBN which is the apex bank has given directives to banks to resolve failed debit transactions. This includes the instant reversal of 24 hours of failed ATM transactions, especially from their own banks. Again, there should be 48 hours reversal when customers withdraw from other banks.
Causes of debit issues in Fidelity bank
Below are a few causes of failed or unauthorized debits;
- Network disruptions
- Technology glitches.
- Fraudulent activities.
NOTE; declined transactions are high during peak transactions and festive seasons.
How To Resolve Debit issues in Fidelity bank
Whenever you receive a debit, threat, or suspicious phone call, text message, or email, quickly report it to your nearest Fidelity bank branch. This measure is to safeguard your account from unauthorized debit. Remember that you can not resolve any account issues fully right from the comfort of your home. However, below are a few steps to fully ratify any issues in your account.
- Visit any Fidelity bank branch and lay out your complaint. Serious issues need your physical attention because you have to provide first-class information to the bank customer care agents
- Fidelity bank contact, +234 700 343 35489. Calling from abroad, 0907989069.
- WhatsApp line, +234 090 30005252. Chat with IVY, 09030005252
- [email protected]
NOTE; Fidelity bank will never request or ask for your full card PAN, PIN, OTB Password, or BVN. Therefore, whenever you receive any such from even an official, quickly report it to your nearest Fidelity bank nearest branch.
About Fidelity bank
However, Fidelity bank is one of the leading commercial banks in Nigeria. It has over 5 million customers served across its 250 branches and business offices. Fidelity bank started operations in 1988 and has been cited on the Nigerian stock exchange.
In Summary of how to resolve debit issues in Fidelity bank.
Importantly, account holders should be careful with their accounts and report issues promptly. Unfortunately, most issues may not be resolved right from the comfort of your home. So, the earlier you take action by visiting to lay out a complaint, the better it becomes.
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