How to resolve debit issues in sterling bank

Do you want to resolve debit issues in Sterling bank? n this series, we shall be looking at how to resolve debit issues in Sterling bank. There are options available for customers to choose from so as to quickly resolve debit issues in the bank.

Moreover, many Nigerians have embraced technology in their financial transactions. Such technological methods include money transfers, mobile banking, and ATMs. Therefore, every financial transaction must be with care hence electronic transfers have become a source of heartache for many.

Furthermore, the CBN which is the apex bank has given directives to banks to resolve failed debit transactions. This includes the instant reversal of 24 hours of failed ATM transactions, especially from their own banks. Again, there should be 48 hours reversal when customers withdraw from other banks.

Causes of debit issues in Sterling bank

Below are a few causes of failed or unauthorized debits;

  • Network disruptions
  • Technology glitches.
  • Fraudulent activities.

NOTE; declined transactions are high during peak transactions and festive seasons.

How to resolve debit issues in Sterling bank
how to resolve debit issues

How to resolve debit issues in Sterling bank

Whenever you receive a debit, threat, or suspicious phone call, text message, or email, quickly report it to your nearest Sterling bank branch. This measure is to safeguard your account from unauthorized debit. Remember that you can not resolve any account issues fully right from the comfort of your home. However, below are a few steps to fully ratify any issues in your account.

  • Visit any Sterling bank branch and lay your complaint.
  • Sterling bank contact, +234 0700 8220 00 or 01-4484481
  • WhatsApp line, +234 906 000 6449.
  • [email protected].

NOTE; Sterling bank will never request or ask for your full card PAN, PIN, OTB Password, or BVN. Therefore, whenever you receive any such from even an official, quickly report to your nearest Sterling bank nearest branch.

Read also, how to detect fake bank alerts in Sterling bank

Read also, how to block your Sterling bank ATM card

About Sterling bank

However, Sterling bank is one of the leading commercial banks in Nigeria. Sterling Bank was established in 1960 and was originally known as NAL Bank. In 2006, it merged with Trust bank of Africa, NBM Bank, Magnum Trust Bank, and also Indo Merchant Bank. In 2011, the company acquired Equatorial Trust Bank. It has its headquarters at, Sterling towers, 20 Marina Street, Lagos Island Lagos State Nigeria.


Importantly, account holders should be careful with their accounts and report issues promptly. Unfortunately, most issues may not be resolved right from the comfort of your home. So, the earlier you take action by visiting to lay a complaint, the better it becomes.

For inquiries and observations, kindly comment in the section below

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