How to resolve debit issues in Keystone bank

Do you want to resolve debit issues in Keystone bank? n this series, we shall be looking at how to resolve debit issues in Keystone bank. There are options available for customers to choose from so as to quickly resolve debit issues in the bank.

Moreover, many Nigerians have embraced technology in their financial transactions. Such technological methods include money transfers, mobile banking, and ATMs. Therefore, every financial transaction must be with care hence electronic transfers have become a source of heartache for many.

Furthermore, the CBN which is the apex bank has given directives to banks to resolve failed debit transactions. This includes the instant reversal of 24 hours of failed ATM transactions, especially from their own banks. Again, there should be 48 hours reversal when customers withdraw from other banks.

Causes of debit issues in Keystone bank

Below are a few causes of failed or unauthorized debits;

  • Network disruptions
  • Technology glitches.
  • Fraudulent activities.

NOTE; declined transactions are high during peak transactions and festive seasons.

How to resolve debit issues in Keystone bank
how to resolve debit issues

How to resolve debit issues in Keystone bank

Whenever you receive a debit, threat, or suspicious phone call, text message, or email, quickly report it to your nearest Keystone bank branch. This measure is to safeguard your account from unauthorized debit. Remember that you can not resolve any account issues fully right from the comfort of your home. However, below are a few steps to fully ratify any issues in your account.

  • Visit any Keystone bank branch and lay your complaint.
  • Keystone bank contact, +234 0700 200 300
  • [email protected]

NOTE; Keystone bank hardly requests or asks for your full card PAN, PIN, OTB Password, or BVN. Therefore, whenever you receive any such from even an official, quickly report to your nearest bank branch.

Read also, how to detect fake bank alerts in Sterling bank

Read also, how to block your Sterling bank ATM card

About Keystone bank

Keystone bank is one of the leading commercial banks in Nigeria. It was issued a commercial banking license by the central bank of Nigeria. Keystone bank assumed the assets and some liabilities of the now defunct Bank PHB. The headquarter is at Victoria Island, Lagos state Nigeria.


Importantly, account holders should be careful with their accounts and report issues promptly. Unfortunately, most issues may not be resolved right from the comfort of your home. So, the earlier you take action by visiting to lay a complaint, the better it becomes.

For inquiries and observations, kindly comment in the section below

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