Introduction to how to resolve debit issues in FCMB bank
In this series, we shall be looking at how to resolve debit issues in FCMB bank. Do you want to know how to resolve debit issues in FCMB bank? Never worry because there are options available for customers to choose from so as to quickly resolve debit issues in the bank.
Because of globalization and its impact on the banking sector, many Nigerians have embraced technology in their financial transactions. Such technological methods include money transfers, mobile banking, and ATMs. Therefore, every financial transaction must be with care hence electronic transfers have become a source of heartache for many.
Furthermore, the CBN which is the apex bank has given directives to banks to resolve failed debit transactions. This includes the instant reversal of 24 hours of failed ATM transactions, especially from their own banks. Again, there should be 48 hours reversal when customers withdraw from other banks.
Causes of debit issues in FCMB bank.
Below are a few causes of failed or unauthorized debits;
- Network disruptions
- Technology glitches.
- Fraudulent activities.
NOTE; declined transactions are high during peak transactions and festive seasons.
How To Resolve Debit issues in FCMB bank.
Whenever you receive a debit, threat, or suspicious phone call, text message, or email, quickly report it to your nearest Firstbank branch. This measure is to safeguard your account from unauthorized debit. Remember that you can not resolve any account issues fully right from the comfort of your home. However, below are a few steps to fully ratify any issues in your account.
- Visit any FCMB bank branch to launch a complaint.
- FCMB bank line, 012 793 030 or 07003290000
- WhatsApp line, +234 0909 9999 814 or *234 0909 9999 815.
- Email-Customerservice@fcmb.com.
- Social media platforms. Twitter@twitter.com/MYFCMB.
NOTE; FCMB bank representatives hardly request or ask for your full card PAN, PIN, OTB Password, or BVN. Therefore, whenever you receive any such from even an official, quickly report to your nearest Firstbank nearest branch.
About FCMB bank
However, FCMB bank is one of the leading commercial banks in Nigeria. FCMB formerly First City Monument Bank is licensed in 1982. It became the first local bank in Nigeria to be established without government support. Consequently, FCMB completed the acquisition of Finbank Plc in 2012 and subsequently merged with the bank in October 2012. It has its headquarters at, 17A Tinubu Street, Marina, Lagos State Nigeria.
Summary
Importantly, account holders should be careful with their accounts and report issues promptly. Unfortunately, most issues may not be resolved right from the comfort of your home. So, the earlier you take action by visiting to lay a complaint, the better it becomes.