Did you suffer a dispense error on your GTBank account? Be it POS, ATM, or a failed transfer? In this post, I’ll share several tips on how to get a refund or reversal.
GTBank dispense errors come in different forms. It can be a transfer from your GTBank account whereby you were debited but the recipient was not credited, a POS withdrawal that appeared as failed even though you were debited and not refunded, or an ATM withdrawal that didn’t give you any cash but debited your account.
There is a list of options for customers to choose from to quickly resolve all of the aforementioned debit issues.
Fortunately, many Nigerians have embraced technology in their financial transaction. Such technological methods include money transfer, mobile banking as well as ATMs. However, one annoying situation you can experience is having a dispensing error happening to you. Dispense errors occur when you are debited without the transaction being completed. This is either in transfer, bill payment, or withdrawal.
Therefore, the CBN which is the apex bank in Nigeria has directed banks to resolve intrabank dispense error within 24 hours and interbank dispense errors within 48 hours.
Causes of GTBank dispense error
Below are a few causes of failed or unauthorized debit issues in GTBank bank.
- Technology glitches.
- Network disruptions.
- Fraudulent internet activities.
NOTE: declined transactions are high during peak transactions and peak seasons.
How long does it take to resolve a dispense error?
The table below gives an estimated time frame to wait before becoming alerted.
| Transaction | Dispense Error Channel | Resolution Period (Days) |
|---|---|---|
| Local Transactions | GTBank’s ATM | 24 hours |
| POS/Merchant Website | 3 working days | |
| Other Bank’s ATMs/POS/Merchant Website | 2 – 3 working days | |
| Foreign Transactions | International Terminals | 45 |
It is after the above time frame has elapsed and you were not credited that you’ll need to lodge a complaint.
How to resolve GTBank Dispense Errors
There are three options to choose from:
1. Using the GTBank Dispense Error Logger
To do that, follow the steps below:
Step 1. Visit https://gtmt.gtbank.com/DispenseWeb/start.aspx
Step 2. Complete the dispense error logger form by entering all required information.
Step 3. Click on view transaction.
Step 4. Select the failed transaction and submit.
After completing the above steps, wait for the bank to review and get back to you.
2. Visit any GTBank branch near you
If you find visiting the bank more convenient, follow the steps below:
Step 1. Visit any GTBank branch of your choice.
Step 2. Meet any customer care representative and demand the dispense error form.
Step 3. Fill out the form and submit it back to the customer care representative.
After completing the above steps, wait for the bank to review and resolve. Usually, it will not take too long for your complaint to be addressed.
3. Contact GTBank customer care via email, phone, or social media.
Depending on your most preferred option, get in touch with a GTBank representative. You can do that by dialing the customer care number on your phone, or sending an email, or via any of their social media platforms.
Read: How to contact GTBank customer care.
Note that you might need to provide any of the following information:
- Your account details; Account number and name.
- The product/service you are satisfied with.
- Other information about the complaint. where applicable include copies of the relevant document.
- Transaction details, e.g: Amount, Date of transaction, The channel used for the transaction, Transaction reference number, etc.
In summary,
we hope that this article has been able to explain some things you wish you wish to know about failed GTBank transfer. please feel free to seek more clarifications on any area in GTBank as well as other banks.
You are welcome