Introduction to how to resolve debit issues in Heritage bank
In this series, we shall be looking at how to resolve debit issues in Heritage bank. Do you want to resolve debit issues in Heritage bank? There are options available for customers to choose from so as to quickly resolve debit issues in the bank.
Moreover, many Nigerians have embraced technology in their financial transactions. Such technological methods include money transfers, mobile banking, and ATMs. Therefore, every financial transaction must be with care hence electronic transfers have become a source of heartache for many.
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Furthermore, the CBN which is the apex bank has given directives to banks to resolve failed debit transactions. This includes the instant reversal of 24 hours of failed ATM transactions, especially from their own banks. Again, there should be 48 hours reversal when customers withdraw from other banks.
Causes of debit issues
Below are a few causes of failed or unauthorized debits;
- Network disruptions
- Technology glitches.
- Fraudulent activities.
NOTE; declined transactions are high during peak transactions and festive seasons.
Read also, how to block your Heritage bank ATM card
How To resolve debit issues in Heritage bank
Whenever you receive a debit, threat, or suspicious phone call, text message, or email, quickly report it to your nearest Heritage bank branch. This measure is to safeguard your account from unauthorized debit. Remember that you can not resolve any account issues fully right from the comfort of your home. However, below are a few steps to fully ratify any issues in your account.
- Visit any Heritage bank branch and lay your complaint.
- Heritage complaint matters, Ring 1800 797 799(free call). or 0700-heritage. 012369000.
- Email us at [email protected], or [email protected].
NOTE; heritage bank will never request or ask for your full card PAN, PIN, OTB Password, or BVN. Therefore, whenever you receive any such from even an official, quickly report to your nearest Heritage bank nearest branch.
Read also, Heritage bank USSD transfer code
About Heritage bank
However, heritage bank is one of the leading commercial banks in Nigeria. It was established on 14th march 2013 after acquiring the license and structure of the old Societe Generale Bank of Nigeria. Societe Bank of Nigeria was closed down by the CBN after failing to meet the new capital requirement of N25 billion. It has over 160 branches and 1.6 billion in assets.
In Summary of how to resolve debit issues in Heritage bank
Importantly, account holders should be careful with their accounts and report issues promptly. Unfortunately, most issues may not be resolved right from the comfort of your home. So, the earlier you take action by visiting to lay out a complaint, the better it becomes.
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